web-summit 2025 in Lisbon, in one-piece Chopper and Ace hats.About Us
Team Information
IceCore.ai is founded and led by a lean, experienced team passionate about AI and customer experience. Key members:
- Aisulu Kalshabekova (Co-Founder & CEO) founder obsessed on customer success. Found the problem working in a huge red bank in Kazakhstan. 50+ analytics were working on single classification and ticketing of customer complaints.
Linkedin - Samat Kalshabekov (Co-Founder & CTO) Founder with UX/DX obsession.
Linkedin - Both trying to win Product-Market-Fit game. We are not there yet, but we are getting closer.
Our Product(s)
IceCore.ai is a B2B SaaS platform designed to decrease 10x churn. We unify fragmented customer communication channels into a single, intelligent dashboard. Our AI-powered system automatically classifies incoming queries, extracts actionable insights, prioritizes issues, and generates automated responses or recommendations.
Problems we solve:
- Overwhelmed support teams juggling multiple tools and channels, leading to slow response times and missed opportunities.
- Lack of visibility into customer pain points, resulting in high churn rates and untapped upsell potential.
- Manual analysis of support data that wastes time and fails to reveal patterns for product improvements or marketing. Target audience:
- Mid-sized to enterprise-level companies in e-commerce, SaaS, fintech, and consumer services.
- Support managers, CX leaders, and growth teams who handle high-volume interactions and want to reduce churn by 20-30% while uncovering revenue opportunities from support data.
Our Other Product
If you want to understand why your app is slow because of wrong-indexing of your cloud DMBS like Supabase, you might find this tool useful.