Customer support analytics, reimagined.icecore.ai
Collect all chats, analyze, improve customer experience.
⚡ 10‑minute setup • 🎯 First insights day 1 • 🚀 Built for support teams
FAQ
Common questions about billing and plans
How does billing work?▾
What happens if we exceed our classification quota?▾
What does “Overage” mean?▾
Can we switch plans at any time?▾
Simple, transparent pricing
Start free. Annual −10%.
Airi add‑on: $45/month per extra manager. Overage fees: $0.02 per additional conversation, $5 per extra 1,000 AI Nudges. Annual saves 10%.
Free
Billed monthly
Up to 20 chats, 1,000 AI Nudges
- Basic classification to demonstrate value
- Accessible to everyone
Pro
Billed monthly
Up to 500 chats, 10,000 AI Nudges
- Airi for 1 manager
- Knowledge base
- Advanced analytics
- QA dashboard for managers
Business
Billed monthly
Up to 5,000 chats, 50,000 AI Nudges
- Airi for 3 managers
- Access to API
- Forecasts and premium features
The Support Nightmare
Every SaaS company faces the same three critical problems
Channel Overflow
Telegram, WhatsApp, Email, Marketplace, Social Media... Messages scattered everywhere
No Big Picture
Can't see patterns, trends, or what customers really need
Repeating Mistakes
Same issues over and over. No learning, no improvement
Meet Your AI Assistant
All Channels → One Brain
Ice & Core Processing
Crystalline clarity meets powerful core intelligence
Empathy • Clarity • Quality
3 Daily Game-Changers
Sales Analysis
Hidden revenue opportunities in every support conversation
Performance Issues
Spot problems before they become customer disasters
Predictive Forecast
Know what's coming before it hits your support team
Start turning chats into growth
Free tier: 100 chats/month. No credit card.
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